Hello! Please make sure you’ve read through the FAQs page to make sure your question isn’t answered there. I will respond to all emails regarding orders that have already been placed or anything that isn’t answered on my website. However due to a high volume of messages and me being the only person here, I need to prioritise making your mugs over answering questions that I’ve answered elsewhere so I may not be able to respond. Thanks so much for your understanding and support!